Last Updated: October 4, 2026
Thawany Pay (“Thawany Pay”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Thawany Pay application and services.
By using Thawany Pay, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect the following information:
Personal Information
- Full name.
- Mobile phone number.
- Email address, where applicable.
- Account and profile information.
- Information required for identity verification.
- Information you provide when contacting customer support.
Transaction and Payment Information
We may collect information related to your transactions, including transaction amount, date and time, transaction type and status, sender and recipient details, transaction references, wallet information, and payment method.
Where applicable, payment information may be processed directly by authorized payment service providers or other third parties.
Device and Technical Information
We may collect information such as device type, operating system, application version, device identifiers, IP address, and technical or diagnostic information to maintain and improve the security and performance of the application.
Location Information
Where required for a specific service, Thawany Pay may collect approximate or precise location information with your permission. You can manage location permissions through your device settings.
2. How We Use Your Information
We may use your information to:
- Create and manage your account.
- Provide and operate Thawany Pay services.
- Process and record transactions.
- Verify your identity and eligibility.
- Provide customer support.
- Send transaction, security, and service notifications.
- Detect and prevent fraud, unauthorized activity, and security risks.
- Improve the performance and functionality of our services.
- Comply with applicable laws, regulations, and regulatory requirements.
- Protect the rights, security, and property of Thawany Pay and its users.
3. Identity Verification and Compliance
Thawany Pay may collect and process information required for Know Your Customer (KYC), customer due diligence, anti-money laundering, counter-terrorist financing, fraud prevention, and other applicable legal or regulatory requirements.
We may request additional information or documents when necessary to verify your identity or comply with applicable requirements.
4. Sharing of Information
Thawany Pay does not sell your personal information.
We may share information with trusted service providers and other parties where necessary to provide and operate our services, including:
- Payment and transaction processing providers.
- Banks and financial institutions, where applicable.
- Technology, cloud, and infrastructure providers.
- Security, authentication, and fraud prevention providers.
- Customer support and communication providers.
- Professional and legal advisers.
- Government authorities and regulatory bodies where required by law.
We may also disclose information when required by a valid legal, regulatory, or judicial request.
5. Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include encryption, access controls, security monitoring, secure infrastructure, fraud monitoring, and regular security reviews.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
6. Data Retention
We retain your information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements and policies.
The retention period may vary depending on the type of information and the applicable requirements.
7. Account and Data Deletion
You may request to close your Thawany Pay account or request deletion of your personal information, subject to applicable laws and regulatory requirements.
Certain information may need to be retained where required by law, for regulatory compliance, transaction records, fraud prevention, security, or dispute resolution.
8. Third-Party Services
Thawany Pay may use third-party services to support certain features, including payment processing, security, analytics, communications, and technical infrastructure.
These third parties may process information on our behalf. We require appropriate measures to protect information handled by authorized service providers.
Thawany Pay may also contain links to third-party websites or services. We are not responsible for the privacy practices of third parties outside our control.
9. Your Privacy Rights
Subject to applicable laws and regulations, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information where legally permitted.
- Ask questions about how your information is used.
- Exercise any other rights available under applicable laws and regulations.
We may need to verify your identity before processing certain requests.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or regulatory obligations.
Where appropriate, we will notify you of material changes through the application or other suitable communication methods.
We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: